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	<title>Third Idea Consulting &#187; busy</title>
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	<description>Social CRM, branding, and customer experience</description>
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		<title>Sneaky Bozemanites!</title>
		<link>http://www.3rd-idea.com/2009/09/sneaky-bozemanites/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=sneaky-bozemanites</link>
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		<pubDate>Wed, 09 Sep 2009 15:52:09 +0000</pubDate>
		<dc:creator>Marshall Lager</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[busy]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[RightNow]]></category>
		<category><![CDATA[Salesforce.com]]></category>
		<category><![CDATA[social CRM]]></category>

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		<description><![CDATA[The CRM industry is keeping me busy this week. Here's what's up so far, and I'll have more to say once it's all over.]]></description>
			<content:encoded><![CDATA[<p>So it&#8217;s shaping up to be a busy, if short, week. While I was busy absorbing and writing about the Oracle-InQuira announcement <a href="http://www.3rd-idea.com/?p=117" target="_blank">you read about yesterday</a>, I nearly missed an announcement from Salesforce.com. (You can see the details of that news <a href="http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Salesforce.com%27s-Second-Stab-at-Service--56024.aspx" target="_blank">here</a>, including a few of my comments on it.) And while I was tracking <em>that</em> down, RightNow Technologies snuck in a little bit of news of their own, to wit <a href="http://www.rightnow.com/crm-news-9857.php?cin=2134" target="_blank">the acquisition of HiveLive</a>.</p>
<p>I&#8217;d give you the lowdown on the RNOW news, but in addition to getting a handle on that, I need to prep for a <a href="http://www.acxiom.com/Promotions/GlobalMarketingPerformance/Pages/GlobalMarketingPerformanceSeries.aspx" target="_blank">social media marketing event</a> here in New York hosted by Axciom.</p>
<p>Oy.</p>
<p>I&#8217;ll provide a summary after the crazy has settled to an acceptable level. Salesforce news = cool, RNOW news = smart (I think), Axciom event = informative (probably).</p>
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