http://www.3rd-idea.com/2009/12/a-new-look-at-bad-crm/ Social CRM, branding, and customer experience Tue, 13 Jul 2010 01:05:29 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.3rd-idea.com/2009/12/a-new-look-at-bad-crm/#comment-2552 Chris Bucholtz Fri, 18 Dec 2009 17:32:40 +0000 http://www.3rd-idea.com/?p=249#comment-2552 As chagrined as I am to say it, you may have just developed the mataphor that will help my wife fully understand CRM (thanks to our two feline terrorists). All my work, and it comes down to cats... As chagrined as I am to say it, you may have just developed the mataphor that will help my wife fully understand CRM (thanks to our two feline terrorists). All my work, and it comes down to cats…

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