Comments on: Keeping Busy with RightNow Technology

By: So Much Happening in CRM | Third Idea Consulting

So Much Happening in CRM | Third Idea Consulting — Thu, 27 May 2010 21:41:51 +0000

[...] York for RightNow CX. I provided a lot of my thoughts on the company’s new social platform in October, but I want to reiterate that this looks really good. While history may show that CRM got the most [...]

By: Amy Grady

Amy Grady — Fri, 06 Nov 2009 18:31:51 +0000

you are huge on Twitter Marshall! So glad you came out for the Summit, thanks for making the time to do so with your busy travel schedule this fall.

By: Cheryl

Cheryl — Tue, 03 Nov 2009 21:49:22 +0000

Will Leary’s presentation (http://www.visualwebcaster.com/event.asp?id=63204) about the pragmatic approach 2.0 that you wrote about earlier? I plan on tuning in and reading the ebook, but I’m curious to know how certain CRM pros are differntiating themselves AND what areas they are overlapping in (I figure the overlaps are the most critical areas for businesses to focus on for maximum return on a very organic and oft-changing atmosphere such as social media.) Thanks to 3rd idea, Sage SalesLogix and HinchCliffe for un-muddying the waters for us all.

By: James

James — Thu, 29 Oct 2009 20:52:24 +0000

Thanks for the update, especially about social CRM. You’re probably aware that Brent Leary is talking about social CRM specifically in a free webcast on the 11th at Sage Summit – you’ll likely even be there. The registration link came out 2 days ago – http://www.visualwebcaster.com/event.asp?id=63204. His ebook for the presentation is free for all who listen in.
Perhaps you could spread the word?
Congrats on the accolades for Hugeness.